- Formule Tout compris
- 4 jours / 3 nuits
- Au départ de : Paris


Vous pouvez consulter les formalités de santé et de police nécessaires pour votre voyage : http://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/
Merci aux 2 photographes pour leur travail. Très belles photos dans des spots sympa
A répondu il y a 3 jours
Dear Guillaume B, Thank you very much for your lovely review and for sharing your experience following your honeymoon stay at Mitsis Royal Mare. We are delighted to hear that you enjoyed your photo session and that the photographers helped capture such beautiful memories for you in the wonderful surroundings of our resort. Your kind words will be gladly shared with the photography team. We hope these special photos will always remind you of your honeymoon in Crete, and we would be truly happy to welcome you back again in the future. Warm regards, Guest Relations and the entire Team
Nous avons passé un séjour absolument magique dans cet hôtel 5 étoiles. Tout était réuni pour faire de nos vacances un moment d'exception. Le cadre est somptueux, mais ce qui fait la vraie force de cet établissement, c'est son personnel adorable. Un immense merci à toutes les équipes pour leur gentillesse, leur professionnalisme et leurs petites attentions qui font toute la différence. Un grand merci à Aphroditi, Manolis, Irini et Mahomed dans les restaurants à la carte, Anthonis au Main restaurant, Maria toujours souriante au bar Kalypso, Herson au Main bar, Anna et Anna nos charmantes guests relation, Daniela à la réception et Georges le F&B manager. Les différents restaurants sont excellents et le Spa fabuleux. C'est une adresse que nous recommandons les yeux fermés et où nous reviendrons avec un immense plaisir.
A répondu il y a 3 jours
Dear Brigitte P, Thank you from the bottom of our hearts for your truly beautiful and touching review following your stay at Mitsis Royal Mare. Reading your words fills us with immense joy and pride. We are absolutely delighted to know that your holiday with us was such a magical and exceptional experience. Creating unforgettable memories for our guests is exactly what we strive for every single day, and knowing that we succeeded means the world to us. Your warm compliments about our team are especially appreciated. Aphroditi, Manolis, Irini, Mahomed, Anthonis, Maria, Herson, Daniela, Georges, and of course both Annas from Guest Relations are deeply touched by your kindness. We will make sure your lovely message is shared with every colleague mentioned, as recognition like this is the greatest reward for their dedication and passion. We are also thrilled that you enjoyed our restaurants and the Spa experience so much. Thank you once again for your trust, your recommendation, and your wonderful support. Knowing that you would return to us “with immense pleasure” is the most beautiful compliment we could receive. We already look forward to welcoming you back again very soon to Mitsis Royal Mare for another unforgettable stay in Crete. Warmest regards, The entire Team of Mitsis Royal Mare
Excellent séjour en mai – Un resort magnifique avec un service au top ! Nous venons de passer un très beau séjour en mai au Mitsis Royal Mare. Dans l'ensemble, c'est un magnifique resort avec un spa incroyable et un cadre superbe. Le service global est vraiment top, le personnel est aux petits soins, mais quelques détails méritent d'être améliorés pour que l'expérience soit parfaite. Ce que nous avons aimé : Le cadre et les infrastructures : Le resort est splendide, très bien entretenu, et la partie Spa est une vraie réussite. Le service : Vraiment irréprochable au quotidien, l'équipe est très accueillante et professionnelle. Les points à améliorer (Chambre 565 & Restauration) : Le confort de la chambre : La literie de la chambre 565 est à revoir, le matelas est beaucoup trop mou et le surmatelas n'y change rien. De plus, la fenêtre ferme très mal, ce qui laisse l'eau s'infiltrer lorsqu'il pleut. Les restaurants à la carte : Concernant le service dans les restaurants avec réservation, nous l'avons trouvé beaucoup trop rapide, sa enchaine c’est incroyable pas le temps de respirer 🤣 On enchaîne les plats sans avoir le temps d'apprécier le moment, c'est un peu dommage pour des dîners censés être plus exclusifs. - Un grand compexe avec toboggan aquatique hors hotel et en construction à l’entrée de l’hotel . Malgré ces quelques points techniques et de timing à ajuster, nous garderons un excellent souvenir de nos vacances et recommandons ce très bel hôtel !
A répondu il y a 6 jours
Dear vincemuse, Thank you very much for taking the time to share such a detailed review following your stay at Mitsis Royal Mare. We are truly delighted to read that you had an excellent stay with us in May and that you particularly enjoyed the beautiful surroundings of the resort, our facilities, and especially the Spa area. It is also wonderful to know that the service provided by our team contributed positively to your overall holiday experience. Your kind words regarding the professionalism and attentiveness of our staff are sincerely appreciated. At the same time, we would like to thank you for your constructive comments, as guest feedback is extremely valuable in helping us continuously improve our services and facilities. We are sorry to learn that the comfort of the bedding in room did not fully meet your expectations and that you experienced inconvenience with the window during the rainy weather. Please rest assured that your remarks have been shared with the relevant departments for further inspection and follow-up. We also appreciate your feedback regarding the pace of service in our à la carte restaurants. While our teams always aim to provide attentive and efficient service, we understand the importance of allowing guests sufficient time to relax and fully enjoy the dining experience, especially during more exclusive dinners. Your comments will certainly be taken into consideration. Regarding the nearby construction area outside the hotel entrance, we fully understand how this may have affected the atmosphere during your stay. Although this project is external to the hotel and beyond our direct control, we appreciate your understanding. Despite these points, we are very pleased to know that you leave with wonderful memories of your holidays and that you would recommend our hotel. We sincerely hope to have the pleasure of welcoming you back again soon to Mitsis Royal Mare for another relaxing and enjoyable stay. Warm regards, Guest Relations Team
Ambiance décontractée, vrai, petit coin de paradis, une vraie, une bonne détente, ce qui nous change de notre quotidien, de notre travail et du stress
A répondu il y a 2 semaines
Dear Francesco C, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed the relaxed atmosphere, the quality of the food, and the service provided by our team. Your kind words describing our hotel as a true little paradise mean a lot to us. It is especially rewarding to know that your stay allowed you to relax, disconnect from daily stress, and truly enjoy some well-deserved peaceful moments. We sincerely hope to welcome you back again very soon. Warm regards, Guest Relations Team
Hôtel merveilleux Service 10/10 Rhxdon super barman agréable souriant Vacanciers avec O voyage parfait 👍 animateurs au top Service au top, serviable, souriant, respectueux, toujours à l'écoute des clients Buffets délicieux..on a jamais mangé 2x la même chose.. service à table Hôtel 5 étoiles+++++ Bar piscine personnel d'une gentillesse++++ Les chambres nickel++++++ Maître nageur+++++ C'est le top du top
A répondu il y a 2 semaines
Dear Christelle S, Thank you very much for your wonderful review and for choosing Mitsis Royal Mare. We are truly delighted to hear that you had such an excellent experience and that our service, facilities, and dining exceeded your expectations. Your kind words about our team, especially Rhxdon, are greatly appreciated and will be shared with him and the rest of the staff. It is especially rewarding to know that you enjoyed the variety of our cuisine, the cleanliness of the rooms, and the friendliness and attentiveness of our team across all areas of the hotel. Thank you once again for your warm feedback. We hope to have the pleasure of welcoming you back again soon. Warm regards, Guest Relations and the entire Team
Vous pouvez consulter les formalités de santé et de police nécessaires pour votre voyage : http://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/
Merci aux 2 photographes pour leur travail. Très belles photos dans des spots sympa
A répondu il y a 3 jours
Dear Guillaume B, Thank you very much for your lovely review and for sharing your experience following your honeymoon stay at Mitsis Royal Mare. We are delighted to hear that you enjoyed your photo session and that the photographers helped capture such beautiful memories for you in the wonderful surroundings of our resort. Your kind words will be gladly shared with the photography team. We hope these special photos will always remind you of your honeymoon in Crete, and we would be truly happy to welcome you back again in the future. Warm regards, Guest Relations and the entire Team
Nous avons passé un séjour absolument magique dans cet hôtel 5 étoiles. Tout était réuni pour faire de nos vacances un moment d'exception. Le cadre est somptueux, mais ce qui fait la vraie force de cet établissement, c'est son personnel adorable. Un immense merci à toutes les équipes pour leur gentillesse, leur professionnalisme et leurs petites attentions qui font toute la différence. Un grand merci à Aphroditi, Manolis, Irini et Mahomed dans les restaurants à la carte, Anthonis au Main restaurant, Maria toujours souriante au bar Kalypso, Herson au Main bar, Anna et Anna nos charmantes guests relation, Daniela à la réception et Georges le F&B manager. Les différents restaurants sont excellents et le Spa fabuleux. C'est une adresse que nous recommandons les yeux fermés et où nous reviendrons avec un immense plaisir.
A répondu il y a 3 jours
Dear Brigitte P, Thank you from the bottom of our hearts for your truly beautiful and touching review following your stay at Mitsis Royal Mare. Reading your words fills us with immense joy and pride. We are absolutely delighted to know that your holiday with us was such a magical and exceptional experience. Creating unforgettable memories for our guests is exactly what we strive for every single day, and knowing that we succeeded means the world to us. Your warm compliments about our team are especially appreciated. Aphroditi, Manolis, Irini, Mahomed, Anthonis, Maria, Herson, Daniela, Georges, and of course both Annas from Guest Relations are deeply touched by your kindness. We will make sure your lovely message is shared with every colleague mentioned, as recognition like this is the greatest reward for their dedication and passion. We are also thrilled that you enjoyed our restaurants and the Spa experience so much. Thank you once again for your trust, your recommendation, and your wonderful support. Knowing that you would return to us “with immense pleasure” is the most beautiful compliment we could receive. We already look forward to welcoming you back again very soon to Mitsis Royal Mare for another unforgettable stay in Crete. Warmest regards, The entire Team of Mitsis Royal Mare
Excellent séjour en mai – Un resort magnifique avec un service au top ! Nous venons de passer un très beau séjour en mai au Mitsis Royal Mare. Dans l'ensemble, c'est un magnifique resort avec un spa incroyable et un cadre superbe. Le service global est vraiment top, le personnel est aux petits soins, mais quelques détails méritent d'être améliorés pour que l'expérience soit parfaite. Ce que nous avons aimé : Le cadre et les infrastructures : Le resort est splendide, très bien entretenu, et la partie Spa est une vraie réussite. Le service : Vraiment irréprochable au quotidien, l'équipe est très accueillante et professionnelle. Les points à améliorer (Chambre 565 & Restauration) : Le confort de la chambre : La literie de la chambre 565 est à revoir, le matelas est beaucoup trop mou et le surmatelas n'y change rien. De plus, la fenêtre ferme très mal, ce qui laisse l'eau s'infiltrer lorsqu'il pleut. Les restaurants à la carte : Concernant le service dans les restaurants avec réservation, nous l'avons trouvé beaucoup trop rapide, sa enchaine c’est incroyable pas le temps de respirer 🤣 On enchaîne les plats sans avoir le temps d'apprécier le moment, c'est un peu dommage pour des dîners censés être plus exclusifs. - Un grand compexe avec toboggan aquatique hors hotel et en construction à l’entrée de l’hotel . Malgré ces quelques points techniques et de timing à ajuster, nous garderons un excellent souvenir de nos vacances et recommandons ce très bel hôtel !
A répondu il y a 6 jours
Dear vincemuse, Thank you very much for taking the time to share such a detailed review following your stay at Mitsis Royal Mare. We are truly delighted to read that you had an excellent stay with us in May and that you particularly enjoyed the beautiful surroundings of the resort, our facilities, and especially the Spa area. It is also wonderful to know that the service provided by our team contributed positively to your overall holiday experience. Your kind words regarding the professionalism and attentiveness of our staff are sincerely appreciated. At the same time, we would like to thank you for your constructive comments, as guest feedback is extremely valuable in helping us continuously improve our services and facilities. We are sorry to learn that the comfort of the bedding in room did not fully meet your expectations and that you experienced inconvenience with the window during the rainy weather. Please rest assured that your remarks have been shared with the relevant departments for further inspection and follow-up. We also appreciate your feedback regarding the pace of service in our à la carte restaurants. While our teams always aim to provide attentive and efficient service, we understand the importance of allowing guests sufficient time to relax and fully enjoy the dining experience, especially during more exclusive dinners. Your comments will certainly be taken into consideration. Regarding the nearby construction area outside the hotel entrance, we fully understand how this may have affected the atmosphere during your stay. Although this project is external to the hotel and beyond our direct control, we appreciate your understanding. Despite these points, we are very pleased to know that you leave with wonderful memories of your holidays and that you would recommend our hotel. We sincerely hope to have the pleasure of welcoming you back again soon to Mitsis Royal Mare for another relaxing and enjoyable stay. Warm regards, Guest Relations Team
Ambiance décontractée, vrai, petit coin de paradis, une vraie, une bonne détente, ce qui nous change de notre quotidien, de notre travail et du stress
A répondu il y a 2 semaines
Dear Francesco C, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed the relaxed atmosphere, the quality of the food, and the service provided by our team. Your kind words describing our hotel as a true little paradise mean a lot to us. It is especially rewarding to know that your stay allowed you to relax, disconnect from daily stress, and truly enjoy some well-deserved peaceful moments. We sincerely hope to welcome you back again very soon. Warm regards, Guest Relations Team
Hôtel merveilleux Service 10/10 Rhxdon super barman agréable souriant Vacanciers avec O voyage parfait 👍 animateurs au top Service au top, serviable, souriant, respectueux, toujours à l'écoute des clients Buffets délicieux..on a jamais mangé 2x la même chose.. service à table Hôtel 5 étoiles+++++ Bar piscine personnel d'une gentillesse++++ Les chambres nickel++++++ Maître nageur+++++ C'est le top du top
A répondu il y a 2 semaines
Dear Christelle S, Thank you very much for your wonderful review and for choosing Mitsis Royal Mare. We are truly delighted to hear that you had such an excellent experience and that our service, facilities, and dining exceeded your expectations. Your kind words about our team, especially Rhxdon, are greatly appreciated and will be shared with him and the rest of the staff. It is especially rewarding to know that you enjoyed the variety of our cuisine, the cleanliness of the rooms, and the friendliness and attentiveness of our team across all areas of the hotel. Thank you once again for your warm feedback. We hope to have the pleasure of welcoming you back again soon. Warm regards, Guest Relations and the entire Team
Vous pouvez consulter les formalités de santé et de police nécessaires pour votre voyage : http://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/
Merci aux 2 photographes pour leur travail. Très belles photos dans des spots sympa
A répondu il y a 3 jours
Dear Guillaume B, Thank you very much for your lovely review and for sharing your experience following your honeymoon stay at Mitsis Royal Mare. We are delighted to hear that you enjoyed your photo session and that the photographers helped capture such beautiful memories for you in the wonderful surroundings of our resort. Your kind words will be gladly shared with the photography team. We hope these special photos will always remind you of your honeymoon in Crete, and we would be truly happy to welcome you back again in the future. Warm regards, Guest Relations and the entire Team
Nous avons passé un séjour absolument magique dans cet hôtel 5 étoiles. Tout était réuni pour faire de nos vacances un moment d'exception. Le cadre est somptueux, mais ce qui fait la vraie force de cet établissement, c'est son personnel adorable. Un immense merci à toutes les équipes pour leur gentillesse, leur professionnalisme et leurs petites attentions qui font toute la différence. Un grand merci à Aphroditi, Manolis, Irini et Mahomed dans les restaurants à la carte, Anthonis au Main restaurant, Maria toujours souriante au bar Kalypso, Herson au Main bar, Anna et Anna nos charmantes guests relation, Daniela à la réception et Georges le F&B manager. Les différents restaurants sont excellents et le Spa fabuleux. C'est une adresse que nous recommandons les yeux fermés et où nous reviendrons avec un immense plaisir.
A répondu il y a 3 jours
Dear Brigitte P, Thank you from the bottom of our hearts for your truly beautiful and touching review following your stay at Mitsis Royal Mare. Reading your words fills us with immense joy and pride. We are absolutely delighted to know that your holiday with us was such a magical and exceptional experience. Creating unforgettable memories for our guests is exactly what we strive for every single day, and knowing that we succeeded means the world to us. Your warm compliments about our team are especially appreciated. Aphroditi, Manolis, Irini, Mahomed, Anthonis, Maria, Herson, Daniela, Georges, and of course both Annas from Guest Relations are deeply touched by your kindness. We will make sure your lovely message is shared with every colleague mentioned, as recognition like this is the greatest reward for their dedication and passion. We are also thrilled that you enjoyed our restaurants and the Spa experience so much. Thank you once again for your trust, your recommendation, and your wonderful support. Knowing that you would return to us “with immense pleasure” is the most beautiful compliment we could receive. We already look forward to welcoming you back again very soon to Mitsis Royal Mare for another unforgettable stay in Crete. Warmest regards, The entire Team of Mitsis Royal Mare
Excellent séjour en mai – Un resort magnifique avec un service au top ! Nous venons de passer un très beau séjour en mai au Mitsis Royal Mare. Dans l'ensemble, c'est un magnifique resort avec un spa incroyable et un cadre superbe. Le service global est vraiment top, le personnel est aux petits soins, mais quelques détails méritent d'être améliorés pour que l'expérience soit parfaite. Ce que nous avons aimé : Le cadre et les infrastructures : Le resort est splendide, très bien entretenu, et la partie Spa est une vraie réussite. Le service : Vraiment irréprochable au quotidien, l'équipe est très accueillante et professionnelle. Les points à améliorer (Chambre 565 & Restauration) : Le confort de la chambre : La literie de la chambre 565 est à revoir, le matelas est beaucoup trop mou et le surmatelas n'y change rien. De plus, la fenêtre ferme très mal, ce qui laisse l'eau s'infiltrer lorsqu'il pleut. Les restaurants à la carte : Concernant le service dans les restaurants avec réservation, nous l'avons trouvé beaucoup trop rapide, sa enchaine c’est incroyable pas le temps de respirer 🤣 On enchaîne les plats sans avoir le temps d'apprécier le moment, c'est un peu dommage pour des dîners censés être plus exclusifs. - Un grand compexe avec toboggan aquatique hors hotel et en construction à l’entrée de l’hotel . Malgré ces quelques points techniques et de timing à ajuster, nous garderons un excellent souvenir de nos vacances et recommandons ce très bel hôtel !
A répondu il y a 6 jours
Dear vincemuse, Thank you very much for taking the time to share such a detailed review following your stay at Mitsis Royal Mare. We are truly delighted to read that you had an excellent stay with us in May and that you particularly enjoyed the beautiful surroundings of the resort, our facilities, and especially the Spa area. It is also wonderful to know that the service provided by our team contributed positively to your overall holiday experience. Your kind words regarding the professionalism and attentiveness of our staff are sincerely appreciated. At the same time, we would like to thank you for your constructive comments, as guest feedback is extremely valuable in helping us continuously improve our services and facilities. We are sorry to learn that the comfort of the bedding in room did not fully meet your expectations and that you experienced inconvenience with the window during the rainy weather. Please rest assured that your remarks have been shared with the relevant departments for further inspection and follow-up. We also appreciate your feedback regarding the pace of service in our à la carte restaurants. While our teams always aim to provide attentive and efficient service, we understand the importance of allowing guests sufficient time to relax and fully enjoy the dining experience, especially during more exclusive dinners. Your comments will certainly be taken into consideration. Regarding the nearby construction area outside the hotel entrance, we fully understand how this may have affected the atmosphere during your stay. Although this project is external to the hotel and beyond our direct control, we appreciate your understanding. Despite these points, we are very pleased to know that you leave with wonderful memories of your holidays and that you would recommend our hotel. We sincerely hope to have the pleasure of welcoming you back again soon to Mitsis Royal Mare for another relaxing and enjoyable stay. Warm regards, Guest Relations Team
Ambiance décontractée, vrai, petit coin de paradis, une vraie, une bonne détente, ce qui nous change de notre quotidien, de notre travail et du stress
A répondu il y a 2 semaines
Dear Francesco C, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed the relaxed atmosphere, the quality of the food, and the service provided by our team. Your kind words describing our hotel as a true little paradise mean a lot to us. It is especially rewarding to know that your stay allowed you to relax, disconnect from daily stress, and truly enjoy some well-deserved peaceful moments. We sincerely hope to welcome you back again very soon. Warm regards, Guest Relations Team
Hôtel merveilleux Service 10/10 Rhxdon super barman agréable souriant Vacanciers avec O voyage parfait 👍 animateurs au top Service au top, serviable, souriant, respectueux, toujours à l'écoute des clients Buffets délicieux..on a jamais mangé 2x la même chose.. service à table Hôtel 5 étoiles+++++ Bar piscine personnel d'une gentillesse++++ Les chambres nickel++++++ Maître nageur+++++ C'est le top du top
A répondu il y a 2 semaines
Dear Christelle S, Thank you very much for your wonderful review and for choosing Mitsis Royal Mare. We are truly delighted to hear that you had such an excellent experience and that our service, facilities, and dining exceeded your expectations. Your kind words about our team, especially Rhxdon, are greatly appreciated and will be shared with him and the rest of the staff. It is especially rewarding to know that you enjoyed the variety of our cuisine, the cleanliness of the rooms, and the friendliness and attentiveness of our team across all areas of the hotel. Thank you once again for your warm feedback. We hope to have the pleasure of welcoming you back again soon. Warm regards, Guest Relations and the entire Team
Vous pouvez consulter les formalités de santé et de police nécessaires pour votre voyage : http://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/
Merci aux 2 photographes pour leur travail. Très belles photos dans des spots sympa
A répondu il y a 3 jours
Dear Guillaume B, Thank you very much for your lovely review and for sharing your experience following your honeymoon stay at Mitsis Royal Mare. We are delighted to hear that you enjoyed your photo session and that the photographers helped capture such beautiful memories for you in the wonderful surroundings of our resort. Your kind words will be gladly shared with the photography team. We hope these special photos will always remind you of your honeymoon in Crete, and we would be truly happy to welcome you back again in the future. Warm regards, Guest Relations and the entire Team
Nous avons passé un séjour absolument magique dans cet hôtel 5 étoiles. Tout était réuni pour faire de nos vacances un moment d'exception. Le cadre est somptueux, mais ce qui fait la vraie force de cet établissement, c'est son personnel adorable. Un immense merci à toutes les équipes pour leur gentillesse, leur professionnalisme et leurs petites attentions qui font toute la différence. Un grand merci à Aphroditi, Manolis, Irini et Mahomed dans les restaurants à la carte, Anthonis au Main restaurant, Maria toujours souriante au bar Kalypso, Herson au Main bar, Anna et Anna nos charmantes guests relation, Daniela à la réception et Georges le F&B manager. Les différents restaurants sont excellents et le Spa fabuleux. C'est une adresse que nous recommandons les yeux fermés et où nous reviendrons avec un immense plaisir.
A répondu il y a 3 jours
Dear Brigitte P, Thank you from the bottom of our hearts for your truly beautiful and touching review following your stay at Mitsis Royal Mare. Reading your words fills us with immense joy and pride. We are absolutely delighted to know that your holiday with us was such a magical and exceptional experience. Creating unforgettable memories for our guests is exactly what we strive for every single day, and knowing that we succeeded means the world to us. Your warm compliments about our team are especially appreciated. Aphroditi, Manolis, Irini, Mahomed, Anthonis, Maria, Herson, Daniela, Georges, and of course both Annas from Guest Relations are deeply touched by your kindness. We will make sure your lovely message is shared with every colleague mentioned, as recognition like this is the greatest reward for their dedication and passion. We are also thrilled that you enjoyed our restaurants and the Spa experience so much. Thank you once again for your trust, your recommendation, and your wonderful support. Knowing that you would return to us “with immense pleasure” is the most beautiful compliment we could receive. We already look forward to welcoming you back again very soon to Mitsis Royal Mare for another unforgettable stay in Crete. Warmest regards, The entire Team of Mitsis Royal Mare
Excellent séjour en mai – Un resort magnifique avec un service au top ! Nous venons de passer un très beau séjour en mai au Mitsis Royal Mare. Dans l'ensemble, c'est un magnifique resort avec un spa incroyable et un cadre superbe. Le service global est vraiment top, le personnel est aux petits soins, mais quelques détails méritent d'être améliorés pour que l'expérience soit parfaite. Ce que nous avons aimé : Le cadre et les infrastructures : Le resort est splendide, très bien entretenu, et la partie Spa est une vraie réussite. Le service : Vraiment irréprochable au quotidien, l'équipe est très accueillante et professionnelle. Les points à améliorer (Chambre 565 & Restauration) : Le confort de la chambre : La literie de la chambre 565 est à revoir, le matelas est beaucoup trop mou et le surmatelas n'y change rien. De plus, la fenêtre ferme très mal, ce qui laisse l'eau s'infiltrer lorsqu'il pleut. Les restaurants à la carte : Concernant le service dans les restaurants avec réservation, nous l'avons trouvé beaucoup trop rapide, sa enchaine c’est incroyable pas le temps de respirer 🤣 On enchaîne les plats sans avoir le temps d'apprécier le moment, c'est un peu dommage pour des dîners censés être plus exclusifs. - Un grand compexe avec toboggan aquatique hors hotel et en construction à l’entrée de l’hotel . Malgré ces quelques points techniques et de timing à ajuster, nous garderons un excellent souvenir de nos vacances et recommandons ce très bel hôtel !
A répondu il y a 6 jours
Dear vincemuse, Thank you very much for taking the time to share such a detailed review following your stay at Mitsis Royal Mare. We are truly delighted to read that you had an excellent stay with us in May and that you particularly enjoyed the beautiful surroundings of the resort, our facilities, and especially the Spa area. It is also wonderful to know that the service provided by our team contributed positively to your overall holiday experience. Your kind words regarding the professionalism and attentiveness of our staff are sincerely appreciated. At the same time, we would like to thank you for your constructive comments, as guest feedback is extremely valuable in helping us continuously improve our services and facilities. We are sorry to learn that the comfort of the bedding in room did not fully meet your expectations and that you experienced inconvenience with the window during the rainy weather. Please rest assured that your remarks have been shared with the relevant departments for further inspection and follow-up. We also appreciate your feedback regarding the pace of service in our à la carte restaurants. While our teams always aim to provide attentive and efficient service, we understand the importance of allowing guests sufficient time to relax and fully enjoy the dining experience, especially during more exclusive dinners. Your comments will certainly be taken into consideration. Regarding the nearby construction area outside the hotel entrance, we fully understand how this may have affected the atmosphere during your stay. Although this project is external to the hotel and beyond our direct control, we appreciate your understanding. Despite these points, we are very pleased to know that you leave with wonderful memories of your holidays and that you would recommend our hotel. We sincerely hope to have the pleasure of welcoming you back again soon to Mitsis Royal Mare for another relaxing and enjoyable stay. Warm regards, Guest Relations Team
Ambiance décontractée, vrai, petit coin de paradis, une vraie, une bonne détente, ce qui nous change de notre quotidien, de notre travail et du stress
A répondu il y a 2 semaines
Dear Francesco C, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed the relaxed atmosphere, the quality of the food, and the service provided by our team. Your kind words describing our hotel as a true little paradise mean a lot to us. It is especially rewarding to know that your stay allowed you to relax, disconnect from daily stress, and truly enjoy some well-deserved peaceful moments. We sincerely hope to welcome you back again very soon. Warm regards, Guest Relations Team
Hôtel merveilleux Service 10/10 Rhxdon super barman agréable souriant Vacanciers avec O voyage parfait 👍 animateurs au top Service au top, serviable, souriant, respectueux, toujours à l'écoute des clients Buffets délicieux..on a jamais mangé 2x la même chose.. service à table Hôtel 5 étoiles+++++ Bar piscine personnel d'une gentillesse++++ Les chambres nickel++++++ Maître nageur+++++ C'est le top du top
A répondu il y a 2 semaines
Dear Christelle S, Thank you very much for your wonderful review and for choosing Mitsis Royal Mare. We are truly delighted to hear that you had such an excellent experience and that our service, facilities, and dining exceeded your expectations. Your kind words about our team, especially Rhxdon, are greatly appreciated and will be shared with him and the rest of the staff. It is especially rewarding to know that you enjoyed the variety of our cuisine, the cleanliness of the rooms, and the friendliness and attentiveness of our team across all areas of the hotel. Thank you once again for your warm feedback. We hope to have the pleasure of welcoming you back again soon. Warm regards, Guest Relations and the entire Team
30€* de réductions sur vos vacances
