- Formule Tout compris
- 6 jours / 3 nuits
- Au départ de : Paris


Vous pouvez consulter les formalités de santé et de police nécessaires pour votre voyage : http://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/
Hôtel très bien . L’accueil et le personnel sont très sympathique et serviable et très polis . Deux belles piscines, les personnes s occupant de la piscine sont super gentil . Les extérieurs très bien entretenus. Le restaurant à la carte j ai malheureusement été malade mais ça peut arriver .Quand au buffet c est varié mais souvent tiède , c est dommage parce que la nourriture est bonne . Point négative il faut attendre très longtemps pour avoir les boissons au restaurant même si il n y a personne . Les chambres sont spacieuses , confortable ( room 516) avec une vue magnifique . Et je tiens particulièrement à remercier Mayuranga l agent de service de chambre qui est très sympathique et serviable et fait un travail exceptionnel ( il mérite de très bon pourboire) . Concernant les excursions nous avons pris par l hôtel ( Fram) nous étions 6 du coup le tarifs est dégressif et avec un guide parlant français contrairement aux excursions proposées hors de l hôtel et j ai trouvé les prix plutôt correct . La laverie est très bien et pas cher . Dans l ensemble un très agréable séjour au Turyaa . J y reviendrai sans aucun problème
A répondu il y a 6 jours
Dear Mr. Wilfried, Thank you very much for taking the time to share such a detailed and balanced review of your stay at Turyaa Kalutara. We are delighted to know that you had an overall very pleasant experience and appreciated the friendliness and professionalism of our Reception and team, our two swimming pools, well-maintained grounds, spacious room, magnificent view, and laundry service. It is also wonderful to hear that you found our excursion arrangements convenient and appreciated having a French-speaking guide. We are especially grateful for your kind recognition of Mayuranga from our Housekeeping team. Your generous comments about his friendliness, helpfulness, and exceptional work will certainly be shared with him. Such personal recognition is a wonderful motivation for our colleagues. We are, however, sorry to hear that you became unwell after dining at our à la carte restaurant. While we understand that illness can sometimes occur for reasons beyond the hotel's control, we take such feedback very seriously and would have been concerned to know that you were unwell during your stay. We have also noted your comments regarding the buffet temperature and the waiting time for beverages at the restaurant. We agree that good food should be served at the appropriate temperature and that beverage service should be prompt, and your observations will be shared with our Food & Beverage team for review and improvement. Thank you once again for your appreciation as well as for highlighting the areas where we can do better. We are truly pleased to hear that you would definitely return to Turyaa Kalutara, and we look forward to welcoming you back for an even more enjoyable experience. Warm regards, Srinath Athukorala Resident Manager Turyaa Kalutara
Grand hôtel au 3/4 vide la semaine mais qui se rempli le week-end d'une foule bruyante et envahissante, j'y reviendrai plus tard. Chambre conforme au standard, dommage que la notre soit situé au premier sans une belle vue alors que l'hôtel est vide. Oubli par 2 fois du ménage qu'il a fallu réclamé. Personnel agréable et très bienveillant . La nourriture est variée, il y en a pour tous les gouts. Comme de partout le choix des boissons en all est très limité. Les excursions proposées sont hors de prix , il est possible de trouver aussi bien a l'extérieur 40 % moins cher. Seul point vraiment négatif, malgré que l'on vous propose a l'arrivée de pouvoir garder la chambre jusqu' a 18 h le jour du départ (en payant 25 dollars par personne), le moment venu si c'est un samedi ils refusent et essaye même de vous virer avant midi au profit des locaux qui arrivent en masse
A répondu il y a 6 jours
Dear M/s. Gilles, Thank you for taking the time to share such detailed feedback following your stay at Turyaa Kalutara. We are pleased to know that you appreciated our pleasant and friendly staff, comfortable room, and varied food selection. We also appreciate your comments regarding the all-inclusive beverage selection and the pricing of excursions, which we will share with the relevant teams for consideration. We are sorry, however, that your experience was affected by the room allocation and the occasions when housekeeping service was missed. We understand your disappointment, particularly as you expected a room with a better view, and we will review these points with the respective departments. Regarding your comments about the weekend atmosphere, our hotel can become considerably busier during weekends and public holidays, with a different guest profile and higher occupancy than during weekdays. Nevertheless, we understand the importance of ensuring that all guests can enjoy a comfortable and relaxing environment. We would also like to clarify the matter of the late check-out. Extended check-out until 6:00 p.m. is subject to availability and operational requirements, particularly on high-occupancy days. It is not based on whether guests are local or international. We sincerely regret if the communication surrounding this arrangement made you feel that you were being treated differently or asked to leave prematurely. That was certainly not our intention. We appreciate your recognition of our team's kindness and the positive aspects of your stay, while also taking your concerns seriously. Your feedback helps us identify where we can improve the guest experience. We hope you will give us another opportunity to welcome you back and provide you with an experience that remains positive right through to departure. Warm regards, Srinath Athukorala Resident Manager Turyaa Kalutara
Nous avons passé un super moment, l’accueil est chaleureux le cadre vraiment bien. Un merci spécial à tout le staff de l’hôtel et du restaurant et merci à Lakmal 😉
A répondu il y a 3 semaines
Dear Ms. Cristina, Thank you very much for your lovely review and for choosing Turyaa Kalutara. We are delighted to know that you had a great time with us and enjoyed the warm welcome and beautiful surroundings. It is wonderful to hear that our hotel and restaurant teams contributed to making your stay enjoyable. A special thank you for recognizing Lakmal. Your kind appreciation will certainly be shared with him and the entire team as encouragement to continue providing warm and attentive hospitality. Thank you once again for your kind feedback. We look forward to welcoming you back to Turyaa Kalutara for another wonderful stay. Warm regards, Srinath Athukorala, Resident Manager, Turyaa Kalutara
Trés belle hôtel pas loin du centre ville. Personnel trés agréable ainsi que les animateurs
A répondu il y a un mois
Dear Mr. Alexandra, Thank you very much for your wonderful review and for choosing Turyaa Kalutara. We are delighted to know that you had a wonderful vacation with us and enjoyed our convenient location, as well as the warm hospitality of our team and entertainment staff. Your kind words are greatly appreciated and will be shared with the entire team. Thank you once again for your valuable feedback. We look forward to welcoming you back to Turyaa Kalutara for another memorable stay. Warm regards, Srinath Athukorala, Resident Manager, Turyaa Kalutara
Nous n’avons pas du tout été satisfait de notre séjour au sein de votre hôtel , sauf sur équipe du restaurant et du Service étage . La responsable Chibanie est hautaine. Et prends les Clients de haut. ( très agressive. et rarement présente. . Nous avons été les pestiférés au sein de votre hôtel alors que nous devions passer notre séjour balnéaire à l’hôtel Mermaid qui soi-disant était en travaux , nous avons été tenu au courant de ces changements trois jours avant d’arriver au Turyaa . Nous avons su la veille qu’ Il fallait quitter la chambre le lendemain pour midi alors que nous avions le transfert à 20h15, il a fallu payer 25 € euros pour pouvoir la conserver jusqu’à 20 heures et il a fallu se battre pour avoir un repas le soir( sans boisson juste de l’eau ) elle ne s’est rendue compte que la veille de notre départ sur les documents de voyage, que sur l’entête il était marqué Fram … Maintenant. Parlons de l’animateur ’Elrick , c’est le pire des deux inexistant frimeur, extravagant et passe son temps à discuter quand il est là avec ses amis dans l’hôtel nous n’avons jamais été prévenu des activités qu’il y avait à faire 😡 Bref, ils nous ont mal parlé devant les Clients et devant l’équipe de la réception ! Je ne manquerai pas d’en faire part à Promovacances mais dans tous les cas vous étions bien content de repartir du Turyaa
A répondu il y a un mois
Dear Valued Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience at Turyaa Kalutara did not meet your expectations. Please accept our sincere apologies for the frustrations you experienced during your stay. We regret that the communication regarding your accommodation, your departure arrangements, and your interactions with some members of our team left you feeling disappointed. This is certainly not the level of hospitality we aim to provide. We are pleased to know that our restaurant and housekeeping teams made a positive impression, and we will be sure to share your appreciation with them. At the same time, your comments regarding the service you received from the FRAM team will be communicated to their management. Your feedback is invaluable in helping us improve, and we sincerely regret that your holiday experience was affected. We appreciate you bringing these matters to our attention and hope you will consider giving us another opportunity to provide the warm and welcoming experience that Turyaa Kalutara strives to deliver. Warm regards, Srinath Athukorala, Resident Manager, Turyaa Kalutara
Vous pouvez consulter les formalités de santé et de police nécessaires pour votre voyage : http://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/
Hôtel très bien . L’accueil et le personnel sont très sympathique et serviable et très polis . Deux belles piscines, les personnes s occupant de la piscine sont super gentil . Les extérieurs très bien entretenus. Le restaurant à la carte j ai malheureusement été malade mais ça peut arriver .Quand au buffet c est varié mais souvent tiède , c est dommage parce que la nourriture est bonne . Point négative il faut attendre très longtemps pour avoir les boissons au restaurant même si il n y a personne . Les chambres sont spacieuses , confortable ( room 516) avec une vue magnifique . Et je tiens particulièrement à remercier Mayuranga l agent de service de chambre qui est très sympathique et serviable et fait un travail exceptionnel ( il mérite de très bon pourboire) . Concernant les excursions nous avons pris par l hôtel ( Fram) nous étions 6 du coup le tarifs est dégressif et avec un guide parlant français contrairement aux excursions proposées hors de l hôtel et j ai trouvé les prix plutôt correct . La laverie est très bien et pas cher . Dans l ensemble un très agréable séjour au Turyaa . J y reviendrai sans aucun problème
A répondu il y a 6 jours
Dear Mr. Wilfried, Thank you very much for taking the time to share such a detailed and balanced review of your stay at Turyaa Kalutara. We are delighted to know that you had an overall very pleasant experience and appreciated the friendliness and professionalism of our Reception and team, our two swimming pools, well-maintained grounds, spacious room, magnificent view, and laundry service. It is also wonderful to hear that you found our excursion arrangements convenient and appreciated having a French-speaking guide. We are especially grateful for your kind recognition of Mayuranga from our Housekeeping team. Your generous comments about his friendliness, helpfulness, and exceptional work will certainly be shared with him. Such personal recognition is a wonderful motivation for our colleagues. We are, however, sorry to hear that you became unwell after dining at our à la carte restaurant. While we understand that illness can sometimes occur for reasons beyond the hotel's control, we take such feedback very seriously and would have been concerned to know that you were unwell during your stay. We have also noted your comments regarding the buffet temperature and the waiting time for beverages at the restaurant. We agree that good food should be served at the appropriate temperature and that beverage service should be prompt, and your observations will be shared with our Food & Beverage team for review and improvement. Thank you once again for your appreciation as well as for highlighting the areas where we can do better. We are truly pleased to hear that you would definitely return to Turyaa Kalutara, and we look forward to welcoming you back for an even more enjoyable experience. Warm regards, Srinath Athukorala Resident Manager Turyaa Kalutara
Grand hôtel au 3/4 vide la semaine mais qui se rempli le week-end d'une foule bruyante et envahissante, j'y reviendrai plus tard. Chambre conforme au standard, dommage que la notre soit situé au premier sans une belle vue alors que l'hôtel est vide. Oubli par 2 fois du ménage qu'il a fallu réclamé. Personnel agréable et très bienveillant . La nourriture est variée, il y en a pour tous les gouts. Comme de partout le choix des boissons en all est très limité. Les excursions proposées sont hors de prix , il est possible de trouver aussi bien a l'extérieur 40 % moins cher. Seul point vraiment négatif, malgré que l'on vous propose a l'arrivée de pouvoir garder la chambre jusqu' a 18 h le jour du départ (en payant 25 dollars par personne), le moment venu si c'est un samedi ils refusent et essaye même de vous virer avant midi au profit des locaux qui arrivent en masse
A répondu il y a 6 jours
Dear M/s. Gilles, Thank you for taking the time to share such detailed feedback following your stay at Turyaa Kalutara. We are pleased to know that you appreciated our pleasant and friendly staff, comfortable room, and varied food selection. We also appreciate your comments regarding the all-inclusive beverage selection and the pricing of excursions, which we will share with the relevant teams for consideration. We are sorry, however, that your experience was affected by the room allocation and the occasions when housekeeping service was missed. We understand your disappointment, particularly as you expected a room with a better view, and we will review these points with the respective departments. Regarding your comments about the weekend atmosphere, our hotel can become considerably busier during weekends and public holidays, with a different guest profile and higher occupancy than during weekdays. Nevertheless, we understand the importance of ensuring that all guests can enjoy a comfortable and relaxing environment. We would also like to clarify the matter of the late check-out. Extended check-out until 6:00 p.m. is subject to availability and operational requirements, particularly on high-occupancy days. It is not based on whether guests are local or international. We sincerely regret if the communication surrounding this arrangement made you feel that you were being treated differently or asked to leave prematurely. That was certainly not our intention. We appreciate your recognition of our team's kindness and the positive aspects of your stay, while also taking your concerns seriously. Your feedback helps us identify where we can improve the guest experience. We hope you will give us another opportunity to welcome you back and provide you with an experience that remains positive right through to departure. Warm regards, Srinath Athukorala Resident Manager Turyaa Kalutara
Nous avons passé un super moment, l’accueil est chaleureux le cadre vraiment bien. Un merci spécial à tout le staff de l’hôtel et du restaurant et merci à Lakmal 😉
A répondu il y a 3 semaines
Dear Ms. Cristina, Thank you very much for your lovely review and for choosing Turyaa Kalutara. We are delighted to know that you had a great time with us and enjoyed the warm welcome and beautiful surroundings. It is wonderful to hear that our hotel and restaurant teams contributed to making your stay enjoyable. A special thank you for recognizing Lakmal. Your kind appreciation will certainly be shared with him and the entire team as encouragement to continue providing warm and attentive hospitality. Thank you once again for your kind feedback. We look forward to welcoming you back to Turyaa Kalutara for another wonderful stay. Warm regards, Srinath Athukorala, Resident Manager, Turyaa Kalutara
Trés belle hôtel pas loin du centre ville. Personnel trés agréable ainsi que les animateurs
A répondu il y a un mois
Dear Mr. Alexandra, Thank you very much for your wonderful review and for choosing Turyaa Kalutara. We are delighted to know that you had a wonderful vacation with us and enjoyed our convenient location, as well as the warm hospitality of our team and entertainment staff. Your kind words are greatly appreciated and will be shared with the entire team. Thank you once again for your valuable feedback. We look forward to welcoming you back to Turyaa Kalutara for another memorable stay. Warm regards, Srinath Athukorala, Resident Manager, Turyaa Kalutara
Nous n’avons pas du tout été satisfait de notre séjour au sein de votre hôtel , sauf sur équipe du restaurant et du Service étage . La responsable Chibanie est hautaine. Et prends les Clients de haut. ( très agressive. et rarement présente. . Nous avons été les pestiférés au sein de votre hôtel alors que nous devions passer notre séjour balnéaire à l’hôtel Mermaid qui soi-disant était en travaux , nous avons été tenu au courant de ces changements trois jours avant d’arriver au Turyaa . Nous avons su la veille qu’ Il fallait quitter la chambre le lendemain pour midi alors que nous avions le transfert à 20h15, il a fallu payer 25 € euros pour pouvoir la conserver jusqu’à 20 heures et il a fallu se battre pour avoir un repas le soir( sans boisson juste de l’eau ) elle ne s’est rendue compte que la veille de notre départ sur les documents de voyage, que sur l’entête il était marqué Fram … Maintenant. Parlons de l’animateur ’Elrick , c’est le pire des deux inexistant frimeur, extravagant et passe son temps à discuter quand il est là avec ses amis dans l’hôtel nous n’avons jamais été prévenu des activités qu’il y avait à faire 😡 Bref, ils nous ont mal parlé devant les Clients et devant l’équipe de la réception ! Je ne manquerai pas d’en faire part à Promovacances mais dans tous les cas vous étions bien content de repartir du Turyaa
A répondu il y a un mois
Dear Valued Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience at Turyaa Kalutara did not meet your expectations. Please accept our sincere apologies for the frustrations you experienced during your stay. We regret that the communication regarding your accommodation, your departure arrangements, and your interactions with some members of our team left you feeling disappointed. This is certainly not the level of hospitality we aim to provide. We are pleased to know that our restaurant and housekeeping teams made a positive impression, and we will be sure to share your appreciation with them. At the same time, your comments regarding the service you received from the FRAM team will be communicated to their management. Your feedback is invaluable in helping us improve, and we sincerely regret that your holiday experience was affected. We appreciate you bringing these matters to our attention and hope you will consider giving us another opportunity to provide the warm and welcoming experience that Turyaa Kalutara strives to deliver. Warm regards, Srinath Athukorala, Resident Manager, Turyaa Kalutara
Vous pouvez consulter les formalités de santé et de police nécessaires pour votre voyage : http://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/
Hôtel très bien . L’accueil et le personnel sont très sympathique et serviable et très polis . Deux belles piscines, les personnes s occupant de la piscine sont super gentil . Les extérieurs très bien entretenus. Le restaurant à la carte j ai malheureusement été malade mais ça peut arriver .Quand au buffet c est varié mais souvent tiède , c est dommage parce que la nourriture est bonne . Point négative il faut attendre très longtemps pour avoir les boissons au restaurant même si il n y a personne . Les chambres sont spacieuses , confortable ( room 516) avec une vue magnifique . Et je tiens particulièrement à remercier Mayuranga l agent de service de chambre qui est très sympathique et serviable et fait un travail exceptionnel ( il mérite de très bon pourboire) . Concernant les excursions nous avons pris par l hôtel ( Fram) nous étions 6 du coup le tarifs est dégressif et avec un guide parlant français contrairement aux excursions proposées hors de l hôtel et j ai trouvé les prix plutôt correct . La laverie est très bien et pas cher . Dans l ensemble un très agréable séjour au Turyaa . J y reviendrai sans aucun problème
A répondu il y a 6 jours
Dear Mr. Wilfried, Thank you very much for taking the time to share such a detailed and balanced review of your stay at Turyaa Kalutara. We are delighted to know that you had an overall very pleasant experience and appreciated the friendliness and professionalism of our Reception and team, our two swimming pools, well-maintained grounds, spacious room, magnificent view, and laundry service. It is also wonderful to hear that you found our excursion arrangements convenient and appreciated having a French-speaking guide. We are especially grateful for your kind recognition of Mayuranga from our Housekeeping team. Your generous comments about his friendliness, helpfulness, and exceptional work will certainly be shared with him. Such personal recognition is a wonderful motivation for our colleagues. We are, however, sorry to hear that you became unwell after dining at our à la carte restaurant. While we understand that illness can sometimes occur for reasons beyond the hotel's control, we take such feedback very seriously and would have been concerned to know that you were unwell during your stay. We have also noted your comments regarding the buffet temperature and the waiting time for beverages at the restaurant. We agree that good food should be served at the appropriate temperature and that beverage service should be prompt, and your observations will be shared with our Food & Beverage team for review and improvement. Thank you once again for your appreciation as well as for highlighting the areas where we can do better. We are truly pleased to hear that you would definitely return to Turyaa Kalutara, and we look forward to welcoming you back for an even more enjoyable experience. Warm regards, Srinath Athukorala Resident Manager Turyaa Kalutara
Grand hôtel au 3/4 vide la semaine mais qui se rempli le week-end d'une foule bruyante et envahissante, j'y reviendrai plus tard. Chambre conforme au standard, dommage que la notre soit situé au premier sans une belle vue alors que l'hôtel est vide. Oubli par 2 fois du ménage qu'il a fallu réclamé. Personnel agréable et très bienveillant . La nourriture est variée, il y en a pour tous les gouts. Comme de partout le choix des boissons en all est très limité. Les excursions proposées sont hors de prix , il est possible de trouver aussi bien a l'extérieur 40 % moins cher. Seul point vraiment négatif, malgré que l'on vous propose a l'arrivée de pouvoir garder la chambre jusqu' a 18 h le jour du départ (en payant 25 dollars par personne), le moment venu si c'est un samedi ils refusent et essaye même de vous virer avant midi au profit des locaux qui arrivent en masse
A répondu il y a 6 jours
Dear M/s. Gilles, Thank you for taking the time to share such detailed feedback following your stay at Turyaa Kalutara. We are pleased to know that you appreciated our pleasant and friendly staff, comfortable room, and varied food selection. We also appreciate your comments regarding the all-inclusive beverage selection and the pricing of excursions, which we will share with the relevant teams for consideration. We are sorry, however, that your experience was affected by the room allocation and the occasions when housekeeping service was missed. We understand your disappointment, particularly as you expected a room with a better view, and we will review these points with the respective departments. Regarding your comments about the weekend atmosphere, our hotel can become considerably busier during weekends and public holidays, with a different guest profile and higher occupancy than during weekdays. Nevertheless, we understand the importance of ensuring that all guests can enjoy a comfortable and relaxing environment. We would also like to clarify the matter of the late check-out. Extended check-out until 6:00 p.m. is subject to availability and operational requirements, particularly on high-occupancy days. It is not based on whether guests are local or international. We sincerely regret if the communication surrounding this arrangement made you feel that you were being treated differently or asked to leave prematurely. That was certainly not our intention. We appreciate your recognition of our team's kindness and the positive aspects of your stay, while also taking your concerns seriously. Your feedback helps us identify where we can improve the guest experience. We hope you will give us another opportunity to welcome you back and provide you with an experience that remains positive right through to departure. Warm regards, Srinath Athukorala Resident Manager Turyaa Kalutara
Nous avons passé un super moment, l’accueil est chaleureux le cadre vraiment bien. Un merci spécial à tout le staff de l’hôtel et du restaurant et merci à Lakmal 😉
A répondu il y a 3 semaines
Dear Ms. Cristina, Thank you very much for your lovely review and for choosing Turyaa Kalutara. We are delighted to know that you had a great time with us and enjoyed the warm welcome and beautiful surroundings. It is wonderful to hear that our hotel and restaurant teams contributed to making your stay enjoyable. A special thank you for recognizing Lakmal. Your kind appreciation will certainly be shared with him and the entire team as encouragement to continue providing warm and attentive hospitality. Thank you once again for your kind feedback. We look forward to welcoming you back to Turyaa Kalutara for another wonderful stay. Warm regards, Srinath Athukorala, Resident Manager, Turyaa Kalutara
Trés belle hôtel pas loin du centre ville. Personnel trés agréable ainsi que les animateurs
A répondu il y a un mois
Dear Mr. Alexandra, Thank you very much for your wonderful review and for choosing Turyaa Kalutara. We are delighted to know that you had a wonderful vacation with us and enjoyed our convenient location, as well as the warm hospitality of our team and entertainment staff. Your kind words are greatly appreciated and will be shared with the entire team. Thank you once again for your valuable feedback. We look forward to welcoming you back to Turyaa Kalutara for another memorable stay. Warm regards, Srinath Athukorala, Resident Manager, Turyaa Kalutara
Nous n’avons pas du tout été satisfait de notre séjour au sein de votre hôtel , sauf sur équipe du restaurant et du Service étage . La responsable Chibanie est hautaine. Et prends les Clients de haut. ( très agressive. et rarement présente. . Nous avons été les pestiférés au sein de votre hôtel alors que nous devions passer notre séjour balnéaire à l’hôtel Mermaid qui soi-disant était en travaux , nous avons été tenu au courant de ces changements trois jours avant d’arriver au Turyaa . Nous avons su la veille qu’ Il fallait quitter la chambre le lendemain pour midi alors que nous avions le transfert à 20h15, il a fallu payer 25 € euros pour pouvoir la conserver jusqu’à 20 heures et il a fallu se battre pour avoir un repas le soir( sans boisson juste de l’eau ) elle ne s’est rendue compte que la veille de notre départ sur les documents de voyage, que sur l’entête il était marqué Fram … Maintenant. Parlons de l’animateur ’Elrick , c’est le pire des deux inexistant frimeur, extravagant et passe son temps à discuter quand il est là avec ses amis dans l’hôtel nous n’avons jamais été prévenu des activités qu’il y avait à faire 😡 Bref, ils nous ont mal parlé devant les Clients et devant l’équipe de la réception ! Je ne manquerai pas d’en faire part à Promovacances mais dans tous les cas vous étions bien content de repartir du Turyaa
A répondu il y a un mois
Dear Valued Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience at Turyaa Kalutara did not meet your expectations. Please accept our sincere apologies for the frustrations you experienced during your stay. We regret that the communication regarding your accommodation, your departure arrangements, and your interactions with some members of our team left you feeling disappointed. This is certainly not the level of hospitality we aim to provide. We are pleased to know that our restaurant and housekeeping teams made a positive impression, and we will be sure to share your appreciation with them. At the same time, your comments regarding the service you received from the FRAM team will be communicated to their management. Your feedback is invaluable in helping us improve, and we sincerely regret that your holiday experience was affected. We appreciate you bringing these matters to our attention and hope you will consider giving us another opportunity to provide the warm and welcoming experience that Turyaa Kalutara strives to deliver. Warm regards, Srinath Athukorala, Resident Manager, Turyaa Kalutara
Vous pouvez consulter les formalités de santé et de police nécessaires pour votre voyage : http://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/
Hôtel très bien . L’accueil et le personnel sont très sympathique et serviable et très polis . Deux belles piscines, les personnes s occupant de la piscine sont super gentil . Les extérieurs très bien entretenus. Le restaurant à la carte j ai malheureusement été malade mais ça peut arriver .Quand au buffet c est varié mais souvent tiède , c est dommage parce que la nourriture est bonne . Point négative il faut attendre très longtemps pour avoir les boissons au restaurant même si il n y a personne . Les chambres sont spacieuses , confortable ( room 516) avec une vue magnifique . Et je tiens particulièrement à remercier Mayuranga l agent de service de chambre qui est très sympathique et serviable et fait un travail exceptionnel ( il mérite de très bon pourboire) . Concernant les excursions nous avons pris par l hôtel ( Fram) nous étions 6 du coup le tarifs est dégressif et avec un guide parlant français contrairement aux excursions proposées hors de l hôtel et j ai trouvé les prix plutôt correct . La laverie est très bien et pas cher . Dans l ensemble un très agréable séjour au Turyaa . J y reviendrai sans aucun problème
A répondu il y a 6 jours
Dear Mr. Wilfried, Thank you very much for taking the time to share such a detailed and balanced review of your stay at Turyaa Kalutara. We are delighted to know that you had an overall very pleasant experience and appreciated the friendliness and professionalism of our Reception and team, our two swimming pools, well-maintained grounds, spacious room, magnificent view, and laundry service. It is also wonderful to hear that you found our excursion arrangements convenient and appreciated having a French-speaking guide. We are especially grateful for your kind recognition of Mayuranga from our Housekeeping team. Your generous comments about his friendliness, helpfulness, and exceptional work will certainly be shared with him. Such personal recognition is a wonderful motivation for our colleagues. We are, however, sorry to hear that you became unwell after dining at our à la carte restaurant. While we understand that illness can sometimes occur for reasons beyond the hotel's control, we take such feedback very seriously and would have been concerned to know that you were unwell during your stay. We have also noted your comments regarding the buffet temperature and the waiting time for beverages at the restaurant. We agree that good food should be served at the appropriate temperature and that beverage service should be prompt, and your observations will be shared with our Food & Beverage team for review and improvement. Thank you once again for your appreciation as well as for highlighting the areas where we can do better. We are truly pleased to hear that you would definitely return to Turyaa Kalutara, and we look forward to welcoming you back for an even more enjoyable experience. Warm regards, Srinath Athukorala Resident Manager Turyaa Kalutara
Grand hôtel au 3/4 vide la semaine mais qui se rempli le week-end d'une foule bruyante et envahissante, j'y reviendrai plus tard. Chambre conforme au standard, dommage que la notre soit situé au premier sans une belle vue alors que l'hôtel est vide. Oubli par 2 fois du ménage qu'il a fallu réclamé. Personnel agréable et très bienveillant . La nourriture est variée, il y en a pour tous les gouts. Comme de partout le choix des boissons en all est très limité. Les excursions proposées sont hors de prix , il est possible de trouver aussi bien a l'extérieur 40 % moins cher. Seul point vraiment négatif, malgré que l'on vous propose a l'arrivée de pouvoir garder la chambre jusqu' a 18 h le jour du départ (en payant 25 dollars par personne), le moment venu si c'est un samedi ils refusent et essaye même de vous virer avant midi au profit des locaux qui arrivent en masse
A répondu il y a 6 jours
Dear M/s. Gilles, Thank you for taking the time to share such detailed feedback following your stay at Turyaa Kalutara. We are pleased to know that you appreciated our pleasant and friendly staff, comfortable room, and varied food selection. We also appreciate your comments regarding the all-inclusive beverage selection and the pricing of excursions, which we will share with the relevant teams for consideration. We are sorry, however, that your experience was affected by the room allocation and the occasions when housekeeping service was missed. We understand your disappointment, particularly as you expected a room with a better view, and we will review these points with the respective departments. Regarding your comments about the weekend atmosphere, our hotel can become considerably busier during weekends and public holidays, with a different guest profile and higher occupancy than during weekdays. Nevertheless, we understand the importance of ensuring that all guests can enjoy a comfortable and relaxing environment. We would also like to clarify the matter of the late check-out. Extended check-out until 6:00 p.m. is subject to availability and operational requirements, particularly on high-occupancy days. It is not based on whether guests are local or international. We sincerely regret if the communication surrounding this arrangement made you feel that you were being treated differently or asked to leave prematurely. That was certainly not our intention. We appreciate your recognition of our team's kindness and the positive aspects of your stay, while also taking your concerns seriously. Your feedback helps us identify where we can improve the guest experience. We hope you will give us another opportunity to welcome you back and provide you with an experience that remains positive right through to departure. Warm regards, Srinath Athukorala Resident Manager Turyaa Kalutara
Nous avons passé un super moment, l’accueil est chaleureux le cadre vraiment bien. Un merci spécial à tout le staff de l’hôtel et du restaurant et merci à Lakmal 😉
A répondu il y a 3 semaines
Dear Ms. Cristina, Thank you very much for your lovely review and for choosing Turyaa Kalutara. We are delighted to know that you had a great time with us and enjoyed the warm welcome and beautiful surroundings. It is wonderful to hear that our hotel and restaurant teams contributed to making your stay enjoyable. A special thank you for recognizing Lakmal. Your kind appreciation will certainly be shared with him and the entire team as encouragement to continue providing warm and attentive hospitality. Thank you once again for your kind feedback. We look forward to welcoming you back to Turyaa Kalutara for another wonderful stay. Warm regards, Srinath Athukorala, Resident Manager, Turyaa Kalutara
Trés belle hôtel pas loin du centre ville. Personnel trés agréable ainsi que les animateurs
A répondu il y a un mois
Dear Mr. Alexandra, Thank you very much for your wonderful review and for choosing Turyaa Kalutara. We are delighted to know that you had a wonderful vacation with us and enjoyed our convenient location, as well as the warm hospitality of our team and entertainment staff. Your kind words are greatly appreciated and will be shared with the entire team. Thank you once again for your valuable feedback. We look forward to welcoming you back to Turyaa Kalutara for another memorable stay. Warm regards, Srinath Athukorala, Resident Manager, Turyaa Kalutara
Nous n’avons pas du tout été satisfait de notre séjour au sein de votre hôtel , sauf sur équipe du restaurant et du Service étage . La responsable Chibanie est hautaine. Et prends les Clients de haut. ( très agressive. et rarement présente. . Nous avons été les pestiférés au sein de votre hôtel alors que nous devions passer notre séjour balnéaire à l’hôtel Mermaid qui soi-disant était en travaux , nous avons été tenu au courant de ces changements trois jours avant d’arriver au Turyaa . Nous avons su la veille qu’ Il fallait quitter la chambre le lendemain pour midi alors que nous avions le transfert à 20h15, il a fallu payer 25 € euros pour pouvoir la conserver jusqu’à 20 heures et il a fallu se battre pour avoir un repas le soir( sans boisson juste de l’eau ) elle ne s’est rendue compte que la veille de notre départ sur les documents de voyage, que sur l’entête il était marqué Fram … Maintenant. Parlons de l’animateur ’Elrick , c’est le pire des deux inexistant frimeur, extravagant et passe son temps à discuter quand il est là avec ses amis dans l’hôtel nous n’avons jamais été prévenu des activités qu’il y avait à faire 😡 Bref, ils nous ont mal parlé devant les Clients et devant l’équipe de la réception ! Je ne manquerai pas d’en faire part à Promovacances mais dans tous les cas vous étions bien content de repartir du Turyaa
A répondu il y a un mois
Dear Valued Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience at Turyaa Kalutara did not meet your expectations. Please accept our sincere apologies for the frustrations you experienced during your stay. We regret that the communication regarding your accommodation, your departure arrangements, and your interactions with some members of our team left you feeling disappointed. This is certainly not the level of hospitality we aim to provide. We are pleased to know that our restaurant and housekeeping teams made a positive impression, and we will be sure to share your appreciation with them. At the same time, your comments regarding the service you received from the FRAM team will be communicated to their management. Your feedback is invaluable in helping us improve, and we sincerely regret that your holiday experience was affected. We appreciate you bringing these matters to our attention and hope you will consider giving us another opportunity to provide the warm and welcoming experience that Turyaa Kalutara strives to deliver. Warm regards, Srinath Athukorala, Resident Manager, Turyaa Kalutara
30€* de réduction sur vos vacances
